IT Service Management Topics

PROGRAM TOPICS


The 2010 Program Committee seeks proposals around a variety of topics and in different formats. The best topic is the one you are most passionate about. You can select the high level topic(s) that most closely fits your abstract when you complete the online abstract submission form. Suggested topics include:

* Application Management
* Business Analytics
* Case Study
* Communication - Awareness and Education Planning
* Continual Service Improvement – 7-Step Improvement Process, Service Measurement, Service Reporting
* Defining Critical Success Factors (CSFs), Key Performance Indicators (KPIs) and Metrics
* Expectation Setting and Delivery Management
* Frameworks and Standards (CoBiT - CMMI - MOF - TQM - SixSigma - ISO20000)
* Governance Policy
* Green ITSM
* Higher Education
* IT Operations Mgmt
* ITSM Office Design and Implementation - Service Management Roles
* Non-IT Service Management - Business Service Management
* Organizational Change - Human Behavior and Change
* Organizational Politics - Morale and Performance Management
* Outsourcing - External Contract Management
* Portfolio Management
* Professional Recognition for IT Service Management (priSM)
* Program Management
* Project Management
* Risk Management
* ROI /Value Proposition/Business Case
* Service Design – Service Catalog Mgmt, Service Level Mgmt, Capacity Mgmt, Availability Mgmt
* Service Design - IT Service Continuity Mgmt, Information Security Mgmt, Supplier Mgmt
* Service Desk
* Service Lifecycle
* Service Mgmt for Newer Technologies such as Cloud Computing, System Virtualization
* Service Operation – Event Mgmt, Incident Mgmt, Request Fulfillment, Problem Mgmt, Access Mgmt
* Service Strategy – Strategy Generation, Financial Mgmt, Service Portfolio Mgmt, Demand Mgmt
* Service Transition – Transition Planning and Support, Change Mgmt, Service Asset and Configuration Mgmt
* Service Transition - Release/Deployment Mgmt, Service Validation/Testing, Evaluation and Knowledge Mgmt
* Shared Services and Shared Service Centers
* Simulations
* SLAs and Service Oversight
* Statistical Analysis and Management
* Strategic Planning
* Technical Mgmt
* Tools, Services and Solutions
* v2 and v3 Transition
* Other

in reference to:

"PROGRAM TOPICS The 2010 Program Committee seeks proposals around a variety of topics and in different formats. The best topic is the one you are most passionate about. You can select the high level topic(s) that most closely fits your abstract when you complete the online abstract submission form. Suggested topics include: Application Management Business Analytics Case Study   Communication - Awareness and Education Planning Continual Service Improvement – 7-Step Improvement Process, Service Measurement, Service Reporting Defining Critical Success Factors (CSFs), Key Performance Indicators (KPIs) and Metrics Expectation Setting and Delivery Management Frameworks and Standards (CoBiT - CMMI - MOF - TQM - SixSigma - ISO20000) Governance Policy Green ITSM Higher Education  IT Operations Mgmt ITSM Office Design and Implementation - Service Management Roles Non-IT Service Management - Business Service Management Organizational Change - Human Behavior and Change Organizational Politics - Morale and Performance Management Outsourcing - External Contract Management Portfolio Management Professional Recognition for IT Service Management (priSM) Program Management Project Management Risk Management ROI /Value Proposition/Business Case Service Design – Service Catalog Mgmt, Service Level Mgmt, Capacity Mgmt, Availability Mgmt Service Design - IT Service Continuity Mgmt, Information Security Mgmt, Supplier Mgmt Service Desk Service Lifecycle Service Mgmt for Newer Technologies such as Cloud Computing, System Virtualization Service Operation – Event Mgmt, Incident Mgmt, Request Fulfillment, Problem Mgmt, Access Mgmt Service Strategy – Strategy Generation, Financial Mgmt, Service Portfolio Mgmt, Demand Mgmt Service Transition – Transition Planning and Support, Change Mgmt, Service Asset and Configuration Mgmt Service Transition - Release/Deployment Mgmt, Service Validation/Testing, Evaluation and Knowledge Mgmt Shared Services and Shared Service Centers Simulations SLAs and Service Oversight Statistical Analysis and Management Strategic Planning Technical Mgmt Tools, Services and Solutions v2 and v3 Transition Other"
- ITSM Fusion 2010 (view on Google Sidewiki)